Policies Term &  Conditions Privacy Policy Refund Policy

                                 Refund and Cancellation Policy

At MohammadSir.com, we are dedicated to offering premium educational services, especially tailored for IELTS preparation and SOP writing. Our commitment to quality ensures that you receive expert guidance and resources to help you achieve your goals. Please read this policy carefully to understand our refund and cancellation terms.

1. Our Commitment to Quality

We pride ourselves on delivering high-quality IELTS preparation services designed to help students achieve their desired band scores. Our offerings include:

  • Expert Guidance: Sessions led by experienced trainers with proven track records of helping students excel in IELTS.
  • Comprehensive Resources: Access to self paced well-structured courses, practice materials.
  • Doubt-Solving Support: Dedicated support to address individual questions and challenges.

We believe in the value of our services, and our focus is on providing measurable outcomes for all students.

2. No Refund Policy

  • All payments made towards the purchase of courses, services, or any other offerings are non-refundable.
  • Once a course is purchased, whether it’s a self-paced or live online class, we do not offer any refunds. This includes but is not limited to changes of mind, failure to complete the course, or any other personal reasons.
  • After completing your purchase, you will have immediate access to all course materials (for self-paced courses) or live class sessions (for online courses). No refund requests will be entertained after the access has been granted.
3. Critical Cases

While we maintain a strict no-refund policy, we understand that certain critical situations may warrant consideration.

  • In such cases, customers are required to submit a formal request via email to support@mohammadsir.com.
  • The email must include a detailed explanation of the issue and supporting evidence if applicable.
  • Each request will be evaluated on a case-by-case basis, and the final decision rests solely with the management team.
4. Cancellation Policy
  • Cancellations are not permitted once access to the course material or services has been granted.
  • For any special cancellation requests, customers must contact us via email at support@mohammadsir.com, and we will evaluate the matter individually.

                                                   Privacy Policy

Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

Information We Collect

We may collect the following types of information:

1.1 Personal Information
  • Name
  • Email address
  • Contact number
  • Billing and payment information (processed securely by third-party payment providers like Stripe and PayPal)
  • Any other information you provide voluntarily (such as when signing up for courses or submitting queries)

1.2 Non-Personal Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on our website
  • Cookies, tracking data, and analytics (e.g., Google Analytics, Facebook Pixel)

  1. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our services, including online courses and study materials
  • To process transactions and payments securely
  • To send updates, newsletters, and promotional content (with opt-out options)
  • To improve Website functionality and user experience
  • To analyze user behavior for content and marketing optimization
  • To comply with legal obligations (such as tax regulations and GDPR compliance)
  • To prevent fraud and enhance security

  1. Sharing of Information

We do not sell or rent your personal information. However, we may share information with:

  • Service Providers: Third-party vendors who assist in payment processing (Stripe, PayPal), hosting, analytics (Google Analytics), and email marketing (MailChimp, SendGrid)
  • Legal Compliance: If required by law, court orders, or legal processes
  • Business Transfers: In case of a merger, acquisition, or business restructuring

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze Website traffic. By using our Website, you consent to our use of cookies. You can manage cookie preferences through your browser settings or opt-out of tracking via our Cookie Policy.

  1. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data. This includes encryption, secure payment gateways, and limited access to sensitive information.

  1. Your Rights and Choices (GDPR & CCPA Compliance)

You have the following rights regarding your data:

  • Access & Update: Request access to or updates on your personal data
  • Deletion: Request deletion of your personal data, subject to legal obligations
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Restrict Processing: Limit how we process your data under certain circumstances
  • Data Portability: Request a copy of your data in a structured, machine-readable format

If you are a resident of the European Economic Area (EEA) or California, you have additional rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). To exercise these rights, contact us.

  1. Third-Party Links and External Services

Our Website may contain links to third-party sites (e.g., YouTube for video content, social media links). We are not responsible for their privacy practices and encourage you to review their privacy policies.

  1. Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us for removal.

                                             Terms and Conditions

By accessing or using our Website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these Terms, please do not use the Website.

  1. Use of Website
  • The Website is intended for personal, non-commercial use only.
  • You agree to use the Website in compliance with all applicable laws and regulations.
  • Unauthorized use, such as hacking or distributing malicious software, is strictly prohibited.
  1. User Accounts
  • To access certain features, you may be required to create an account.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • Any activity under your account is your responsibility.
  1. Payments and Refunds
  • Payments for courses, services, or subscriptions are processed through third-party payment providers (e.g., Stripe, PayPal, Razorpay).
  • Refund policies will be clearly stated for each service. If no policy is mentioned, payments are non-refundable.
  • We reserve the right to modify pricing at any time.
  1. Intellectual Property
  • All content on this Website, including text, graphics, videos, and logos, is owned by mohammadsir.com or its licensors.
  • You may not copy, distribute, or reproduce any content without permission.
  1. Prohibited Activities
  • Misusing the Website for illegal activities.
  • Posting harmful, offensive, or misleading content.
  • Attempting to breach security measures of the Website.
  1. Limitation of Liability
  • We are not responsible for any damages, including loss of data, profits, or business interruption resulting from your use of the Website.
  • The Website is provided on an “as is” and “as available” basis without warranties of any kind.
  1. Third-Party Links
  • The Website may contain links to external websites. We are not responsible for the content or policies of third-party sites.
  1. Termination
  • We reserve the right to suspend or terminate access to the Website at any time for violations of these Terms.

    Why Choose MohammadSir.com for IELTS?

    • Proven Success Rates: Thousands of students have achieved band scores of 5 and above with Mohammad Sir’s guidance.
    • Real Exam Simulation: Mock tests designed to mirror the actual IELTS exam environment.
    • Updated Curriculum: Course materials and practice tests that reflect the latest IELTS patterns and standards.
    • Focused Training: Targeted sessions for each module—Listening, Reading, Writing, and Speaking—tailored to individual skill levels.
    • Flexible Learning Options: Online courses designed for convenience, allowing students to learn at their own pace.

    Contact Us

    If you have any questions regarding this policy or need assistance, feel free to contact us:

    Email: support@mohammadsir.com